Customer Reviews & Testimonials

"Only go to your website for my flower needs . Efficient"

"To delight your customers, the message card could be improved. Plain white with the message crammed in, no artistic spacing. Could have a colored card and even better if it were decorated with printed designs or tiny flowers. Spacing for the message."

"Excellent service and very patient and helpful staff"

"Good service"

"Excellent service."

"It was great. Thanks"

"It would have been better if the delivery person could have rung the doorbell or attempted to let the recipient know the flowers have arrived rather than leaving it at the door step."

"Could be of a better quality product however overall experience was pleasant!"

"Thank you for your excellent service"

"My family and I live overseas. On birthdays, we normally write personalized (heartfelt) messages for the recipient. These messages are even more pertinent with the 2-year pandemic separation. There are 4 of us (me, wife, daughter & son). So, all the messages combined were more than the standard 'fixed' 250 characters. I was willing to pay extra (up to S$30) if you could (separately) print out a one-page Word document with our messages and insert it into the card. However, FNP or your system could not do it. So I had to organize this privately, through a niece who lives in Singapore. If you could do it, I would have given you 10/10! As it turns out, my niece did a superb job!"

"Good service and prompt delivery."

"There is no hight information for all the product, and I was expecting much larger than the real one."

"Very efficient that can deliver on same day.��"

"The receipient is pleased with the order."

"No, I was satisfied"

"Very efficient . Other company cannot deliver within short notice but your company can do it . ��"

"Well done , keep up the good job"

"Very well arranged bouquet. Delivery was on time. I will definitely use the service again!"

"I like Fnp service"

"Thanks"

"Very Excellent"

"I had to defer delivery from original request and I thought it might be an issue. To my delight, my request was confirmed and the arrangement was delivered as acknowledged. Very impressed with entire process and customer service was exceptional."

"Excellent service"

"Other than the delayed delivery, generally the process was smooth and effortless. Well done"

"Chocolate has white spots on them, not sure if it's moldy or chocolate bloom, but either of them means the need for temperature control and freshness."

"The gift was not presentable at all. Should have at least wrapped it up and make it look like a gift."

"Great service"

"Both quality of product and service was way above my expectation!! It was a last minute, same day order and it was most professionally handled. Post placing order , I had to talk to one of the customer service person as wanted to make some correction. The CS person was very professional and the correction was sorted very smoothly ..all in all I can say that this was my best experience of ordering flowers online to date .."

"Taste was excellent snd the shape of cake was good"

"Easy to use and on time. Great."

"Thank you for the complimentary cake!"

"Overall good customer experience"

"1st time order...gave good impression...will order again"

"The order was left at the door, it would have been better if the bell was rung and signature taken. What if this was the wrong house?"

"Thank you"

"I like the pic showing the door so we know is delivered"

"The help desk service staff is very patience and help. Appreciate his guidance. Thank you will recommend to friend."

"The timely delivery of fresh flowers made my wife happy, that’s what matters. Thank you."

"Upload photos should improve when there is product can upload photos of 2 or more, should do it in a web not have to email to support, it very troublesome when have to email, and if don’t upload photo it cannot proceed to the next , I think this is the area need to improve"

"Very happy"

"Thank you very much fo re-delivery process"

"I rated good as it is fast in order and delivery within a day. However The only thing is the box was totally different. Even I called and was told will be the same but it was not. The overall look don’t look good - a bit disappointing. As it is for wedding anniversary."

"Like this services ��"

"Highly recommended, timely delivery and products look exactly as potrayed."

"Very happy with the timeframe. Products are unique n nice. Love it."

"Only one potential critique is that the product was delivered earlier than schedule - good thing that there was someone who can receive it on my behalf but this may potentially be a problem for others especially if there's a specific reason for choosing the desired timing"

"The customer service personnel could not understand my request to deliver the flowers to another location. I had to repeat several times before the request was noted."

"It all went well from start to Finnish."

"Great service"

"customer service person very helpful i give her five star."

"Actually there were too many emails and messages about the status of the delivery."

"Whilst everything was okay, understand that customer service call to provide assistance, however, can they please call once I've inputted all the order details, rather than in-between and multiple times. Appreciate the discount and delivery appears to have been received in person... thank you!"

"Great!"

"Keep up the great service ! thank you"

"Thank you, very happy with your prompt communication and kind assistance."

"Wow I live in the Netherlands and my brother in Singapore, so fast delivery. I love it, thanks guys"

"Having ordered my flowers for a specific delivery time. I was called to say they would not be able to deliver at the time I had requested. Then the flowers did turn up at the time requested. All very strange."

"Tks for being reliable"

"Keep up the good work"

"Super pleased with the servise and product. Will definite return for more ourchases."

"Keep up the good service"

"Slight improvement would be great enough as id already given an 8"

"Great service"

"Give more value"

"Thank you. Your customer service person called up proactively and advised me on discounts. Real pleasure to see proactive service"

"Thank you very much! Keep up with the good customer service."

"All good, no complaints"

"Please continue to upkeep the promptness of the delivery and efficiency."

"Perhaps can show a preview of the card message during the checkout payment page"

"Awesome"

"Very pleased with service. Slight problem but resolved quickly"

"Liked the fact that i got a call while i was finalising to give an offer of a discount"

"Great service, nice flowered delivered and add-on appreciate by the recipient. Will order again !!"

"Over all I haven’t been disappointed ���� I have made several orders on different special occasions and yet my expectations were always met . Keep up the good work !! ��"

"Good service, customer well informed"

"Have used this company a couple of times, ordering is easy, price is fair you are kept up to date and product is same as website. Highly recommend."

"Thank you so much for everything."

"Overall, very good service"

"Thanks for the quick support on my issue with order delivery appreciated."

"Very happy with the selection, the value and on-time delivery"

"Really glad could get the order sent on same day even though ordered quite late in the evening."

"This is the second time I have used Ferns and Petals for a last min delivery and you have never failed to meet my expectations. I will continue to use your service."

"Extremely happy with the service provided, will use again"

"Much better then my last order, but then again it was only 1 bunch of flowers, but recipient was happy."

"Design of bouquet was exactly as shown on website. Flowers were fresh and delivery was on time. Thank you"

"Good job"

"2nd order with Ferns N Petals. Was expecting some form of discount for repeating customers but that was not the case as compared to other competitors. Will continue to scout around for members privileges."

"Order was delivered very fast and in excellent condition. Thanks a lot!"

"The delivery is a malay guy and he delivered to me and greet me ,' Selamat Hari Raya and Happy Birthday to me and my grandson. The cake was nice."

"Happy with my purchase and my friend just love the bouquet"

"So far I am extremely very happy with your company product.. from ordering and every notice to let me know the process.."

"Fast efficient and lovely flowers thank you"

"More variety of gifts"

"The bouquet received was slightly different as shown online. The secondary companion was not as plenty as the pic shown. A bit disappointed but the recipient was happy with it. So ���� lor. ��TQ. ��"

"Last minute order at 5pm and was impressed that they are able to take up my order deliver on the same day. Thank you so much."

"Hi there. Thanks for the fast delivery of cake and flowers to my mum. However, the butter cake could have been of better quality- mum said it wasn’t that nice and she’s not a fussy eater at all. Nevertheless, everything arrived fresh and beautiful. Thanks again."

"I had to reschedule a delivery to a different address, upon calling the customer care representative was very helpful and efficient. He organised everything for me and flowers were delivered in time"

"This is my first order and am.very happy and satisfied with my experience. I ordered a plant for a friend. The delivery was very fast and I received updates of the delivery. Thank you."

"I would have liked a bit more choice of plants"

"I have used your company a number of times and I have always been satisfied. I like the discount code too."

"Keep Making people happy with your valuable services team.."

"Wonderful service with a huge range of variety of cakes"

"Terrific service thank you with quality product"

"Awesome!"

"Prompt delivery ."

"Thank you for the awesome flowers. The delivery was amazingly quick."

"Ferns N Petals my favorite choice for delivering flowers to my love one"

"Perhaps you could get the card message handwritten, or get some kind of printing software that replicates some form of nice cursive handwriting. That would make the card messages even more meaningful."

"Overall is good"

"Not all questions are applicable because I am buying for someone else which I don’t know the receiving end"

"Excellent as always, Thank you"

"Very happy with the delivery. Keep up with the good work��"

"it was on time our guest said the taste is good"

"Everything was as promised in website and accurate, very happy !!"

"This is my 4th time buying from fnp and so far it has been great."

"I will recommend my friend and my family As we need fresh flower As gift to our beloved"

"Delivery guy delivered the bouquet �� but left the gift in his vehicle and I walked with him to his vehicle to collect. But, delivery guy’s service was fine. Overall, all’s fine."

"Good experience with putting in the order to the timely delivery of flowers."

"Excellent keep up the good work"

"3rd time order in a month, very glad I found ferns n petals.all the intended recipients were happy with the products I sent."

"Keep going GOD BLESS❤"

"very appreciative of excellent products and service thank you"

"It is good that they let us know when it is delivered"

"Great job. Not my last order for sure."

"I'm happy with the customer service. They help me to keep my status anonymous. Overall, very good service n product"

"Last min order and it got sent on time. Great!"

"Kudos"

"On time delivery!!!…"

"The bouquet was really beautiful as shown on the website. But I think you need to improve on your card. It was not even a proper card and not even a proper paper....it was thin and is not presentable at all. I ended up taking out because it is embrassing to be giving it as a card."

"I can just say.... Perfect"

"My mother enjoyed the bouquet and surprise! Thank you :)"

"Thank you for the extra mile. When you as a team everything will be a smooth process. Thank you again"

"Thank you so much for coming up with this halal same day delivery cake initiative! Genius!"

"Everything is almost perfect. Just had some difficulties browsing the items on your website."

"Will definitely use again and recommend to friends"

"I love the receiver photo! :)"

"Ordering process was a breeze, delivery was also on time as scheduled. Really like the experience"

"Thank you! Highly recommended ������"

"love u"

"Very happy! Will recommend to friends"

"Timely delivery considering it was a same day delivery request. Only issue was the flowers were addressed to the wrong recipient. But fnp followed up to deliver the right card the next day. So all good."

"Appreciate your service, very efficient, and the flowers are well presented. We appreciate the pollen being removed :-)"

"good"

"Excellent service. No need for me to fret whatsoever. All taken care of. Thank you"

"Smooth and fuss-free process"

"I think recipient received after 7pm"

"Good Job Guys...my wife is happy"

"Perhaps a call can be made just before delivery"

"Nice packaged. Items are well curated and fresh :)"

"Thank you for helping me make our mother happy❤️��"

"Thank you so much for the service."

"The tart was too sweet and the berries decorations a bit out of order.. Not as nice as expected. ��"

"Is repeat order. Definitely will come back again"

"Good job well done"

"I am your customer from long time and I will be your customer in future. Pls offer discounts sometimes."

"Thank you so much and I will definitely recommend you to my friends!!"

"100% is good. Thanks."

"Fast and accurate. A professional service for sure."

"My first with you guyz n it's worth my money n my wife was happy with the flowers ,thankz"

"Still a generally pleasant order experience"

"Awesome experience yet again! Delivery on time and the flowers were beautiful and perfect!"

"The pictures of the flowers can be more updated! Otherwise, everything, the process, the quality of the flowers and the variety was beyond my expectation :)"

"Will be ordering again in July"

"The operator over the other end was patience Knowledgeable and guided me through the process. Excellent"

"product was worth the price! delivery was spot on time especially on a last minute occasion!!! flowers & product was exactly shown in the picture, so new buyers, fret not. i love the free additional card tho i wish there could be more characters i could add because i did have quite alot to say.. overall it was still very much worth it. i'm a receiver & a buyer & i must say the flowers from them are just spectacular. things like this you cant find else where especially with the fast delivery! the add ons were a great variety as well, many options to choose from eventhough they were pricey but for the reaction of the receiver it was totally worth it! will continue to buy from here always, & i will recommend you guys to my friends as well!! also i must say it was very convenient as i was overseas & there were many options to choose from & many colours to choose from too. & i highly respect that the item is exactly same as the picture as i ordered from overseas! i love fern & petals you guys never fail me! :) also my boyfriend buys from you guys (tarush gandhi) hahahaha... we love you guys keep up the work!! ❤️❤️❤️"

"all good! thank you for the prompt update ans delivery as I was able to surprise my wife with the bouquet of flowers. :)"

"I highly commend delivery person Samuel. The counter staff at Singapore General Hospital did not allow him up, but he persisted for 45 minutes and kept updating me till the order was delivered. It's great you have a staff like Samuel!"

"Pricing lower or discounts will be more competitive and move to the 10 points chart of satisfaction."

"Good quality flowers and nice look ."

"The delivery was on time, thats not what I would like to say. My issue is not listed. I feel the delivery time is too early. It should start at 8am."

"Good service"

"Everything went as planned...THANK YOU!!!"

"They submit together with the invoice which I tell them to take out"

"Will certainly use fnp services in the future"

"More flexibility to customise flowers / colour choices"

"overall it was a pretty smooth purchase and tracking the delivery. as I didn't see the actual provide, I am assuming it's pretty fresh and good as this is for my mother in-law in S'pore, but ordered from online in US."

"Good"

"Thank you"

"Thanks for your help"

"Good, timely and professional delivery notifications"

"Well done"

"Well done"

"May i suggest that the delivery person will really look for the recipient to make it more exciting instead of passing it to the colleague. It would be more of a personal touch. And would be great for both you and your client. Thanks and God Bless"

"Thank you :)"

"Everything is excellent except the timing coz they deliver early the helper receive the order ."

"Delivery guy is patient and on time."

"Being in d delivery biz myself, recipient should always be made to sign upon receiving d items. Issues will pop up in d case of idiotic customers. Overall am quite happy with d delivery��"

"I am delighted w their service and how beautiful the flowers turned out , thank you ♥️"

"it looks sooooo good, mum is very happy"

"I highly recommend to use their service as they really value the customer. I say this based on my current experienced I had."

"Thank you"

"Absolutely brilliant smooth process from begining to end"

"The quality and service exceed!my expectation!"

"Cake taste was not fresh"

"well done"

"Will order again. Good value"

"On time delivery and personally could add more at least 4 plates with the cake"

"beautiful flowers"

"Excellent"

"I was not at the receiving end of the flowers as I live overseas. Mum says she was happy to receive the flowers. Thanks"

"Will order online again"

"Very good product and value for money! Have already recommended to my friends and will definitely buy again. Thank you so much!"

"It would be better if the fruits' quality is slightly better :D"

"The flower I chose look different upon delivery. Understand if unable to get similar flower but was hoping the wrapper/ribbon would at least be the same colour."

"It was a little more pricey compared to other companies. Would prefer chocolate brands like Lindt for the price paid. Other than that, extremely satisfied with the ordering n delivery process. Thank you."

"Very good experience ."

"My friends enjoyed the gift; said that the flowers were lovely, in a pretty vase. The grapes were sweet & crunchy."

"Thank you for your great products and timely delivery. Love the cake, bear and flowers. It made Mother's Day a very enjoyable and special one for my mum. Thanks!"

"It was great overall thank you but would have appreciated a reply to my email querying about the lack of recipient signature or image."

"Excellent ��"

"Fresh flowers and beautiful arrangements. Same day delivery is so important. Thank you."

"Delivered exactly as the picture! Very nice bouquet and my wife loves it!"

"Definitely I will order for more in the future."

"But expensive but process was easy"

"If there is an 24hours emergency calling will be good when the delivery is off peak hours."

"Cake abit too sweet"

"Very Easy ordering process and on time delivery. Recipient was very happy."

"Send us a picture of the product on the day of delivery."

"I was really impressed with the staff efforts in providing excellent suggestions and prompt services. My friend is super happy to receive the Yummy Cheese Cake & Gifts."

"Good process, but the color of the flower petals was uniformly pinkish instead of purple as was described on the shop"

"Good job"