Terms & Conditions

Dear Customers

Welcome to Ferns N Petals!

The following rules ("Terms and Conditions") govern the use of the website www.FNP.sg. By using our Site, you acknowledge that you have read, understand, and expressly agree to be legally bound by these Terms and Conditions (including our privacy policy ("Privacy Policy").

Subject to Applicable Law, FNP may, in its discretion, from time to time amend or otherwise modify the Terms & Conditions. FNP recommends that you carefully read the Terms and Conditions each time you visit the Website as the Terms & Conditions may affect your rights.

If you do not agree with the Terms & Conditions of Use, do not use the Website for its intended usage.

Privacy Policy

FNP's Privacy Policy forms part of the Terms & Conditions and can be found on our privacy policy page.

Website

These Terms & Conditions apply to all users of the Website. The Website may include content, information or links to third parties or third party websites. FNP does not regularly review materials posted, or products or services offered, on the Website by such third parties and does not necessarily endorse all of the materials, products, and services available on such third party websites. By accepting these Terms & Conditions you agree to hold harmless and relieve FNP and its affiliates from any liability whatsoever arising from your use of information from a third party or your use of any third-party website.

FNP recommends that before you disclose any personal information to a third party, you should first read and accept the third party's privacy policy and terms and conditions of use (if applicable) of their website.

The customer using the website who are Minor /under the age of 18 shall not register as a User of the website and shall not transact on or use the website.

The cardholder must retain a copy of transaction records and Merchant policies and rules.

Access to Website

FNP hereby provides its conditional permission for you to access the Website in accordance with these Terms and Conditions provided that you use the Website on your continued and absolute compliance with these Terms and Conditions. You shall not rent, transfer, assign, commercially exploit, resell or sublicense access to the service/products available on the Website to any third-party.

You may only use this Website solely for your personal, non-commercial use, and you may download a single copy of the materials from the Website only for your personal, non-commercial home use.

You agree not to collect or harvest any personally identifiable information from the Website or use the communication systems provided by the Website for any commercial solicitation purposes.

Intellectual Property Rights

The intellectual property on the Website, except all User Submissions, including but not limited to text, software, graphics, photos, logos, images, sounds, music, videos, interactive features and anything else capable of being copyrightable under the Applicable Law ("Content") and the trademarks, service marks and logos contained therein ("Trademarks"), are owned by/licensed to FNP. Content on the Website is provided to you as is for your information and personal use only and shall not be used, copied, reproduced, distributed, transmitted, broadcast, displayed, sold, licensed, or otherwise exploited for any other purposes whatsoever without the prior written consent of FNP.

Communications

You consent to receive communications from us by e-mail, SMS or any other communication made electronically, verbally or physically through post. You agree that all agreements, notices, disclosures and other communications that FNP provides to you satisfy any legal requirement that such communications be in writing.

Your Account

If you use the Website, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. FNP reserves the right to refuse service, terminate accounts, remove or edit content, or cancel orders in our sole discretion.

Products and Pricing

All products listed on the Website their descriptions, and their prices are each subject to change. FNP reserves the right, at any time, to modify, suspend, or discontinue the sale of any product or services with or without notice.

In the event a product or service is listed at an incorrect price or with incorrect information due to typographical error or error in pricing or information received from FNP's suppliers, FNP shall have the right, prior to the acceptance of any order, to decline or cancel any such orders. If you have already been charged for the order and FNP cancels your order, FNP will issue a credit to your credit/debit card or bank account in the amount of the charge.

Orders & Acceptance of Orders

When you make an order, you are making an offer to purchase, and such offer is subject to acceptance of FNP. FNP reserves the right at any time after receipt of your order to accept or decline or cancel your order (in whole or in part) for any reason whatsoever.

For your convenience, FNP accepts Visa, Master Card, Diners Club, American Express, SBI Debit Card, Wallet, UPI and PayPal. FNP encourages you to place your order on the Website for the fastest possible service, but if you prefer, please feel free to call in your order. You can reach us at +65 66531219.

Worktime

8 am - 1 am (Mon-Sun)

Customer can place the order by two methods:

Online: Customer can place order on website and make the payment through online payment methods
Offline: By calling the call centre of FNP Singapore +65 66531219

Order Cancellation

FNP makes every effort to ensure that you receive excellent service. Same-day orders are processed immediately, and usually cannot be changed. If you are calling about an order that is scheduled to be delivered on the same day, you can reach us at +65 66531219.

No change in delivery instructions will be entertained by FNP prior to 2 working hours of the time of delivery and acknowledged by our Customer support team (domestic). No change of any kind in the delivery requests will be entertained for any international order 48 hours before the scheduled delivery unless confirmed by our Customer Service team on email. FNP will not cancel any order unless informed 24 hours (domestic) / 48 hours (international) prior to the delivery date.

Note: A refund will be processed by FNP in the event FNP determines that the cancellation of the order is due to FNP's incapability of fulfilling the order.

Problems with an Order

FNP makes every effort to ensure that you receive excellent service. If, at any time, you experience problems with an order, please let us know.

Note: FNP will not entertain any complaint for perishable products like fresh flowers, cake etc. after 48 hours from the time of delivery.

Order-Related E-mails

Shortly after you place an order, you will receive an Order Confirmation e-mail which will include all the details of your order, including the order number (required in the event you need to contact FNP). To show our appreciation, you will receive a confirmation e-mail from FNP when your gift has been delivered.

Payment Terms

For each product or service you order on the Website, you agree to pay the price applicable for such product or service as of the time you submitted your order, the delivery fees for the delivery service you select, if any, and any applicable taxes.

We accept payments online using Visa and MasterCard credit/debit card in SGD (or any other currency agreed). Offline payments may be made over the phone when a customer places an order over the phone.

Shipping & Delivery Policy

Order before 7 PM for delivery across Singapore. FNP does not guarantee time of delivery to rural route addresses, hotels, hospitals, military bases or cemeteries. To request a specific delivery time, please type it into the Special Instructions field during checkout.

Same Day Delivery & Midnight delivery are available subject to product and slot availability. All products are deemed accepted upon our delivery of the product to you or your designated recipient's address.

Your order may be processed in multiple shipments. In case of Multiple Shipments, multiple postings may appear in the Cardholder's monthly statement.

Substitution Policy

Occasionally, substitutions of flowers or containers are necessary due to temporary, regional availability issues. If this is the case with the gift/order/product you have selected, experienced florists of FNP will ensure that the style, theme and color scheme of your arrangement is preserved and will only substitute items of equal or higher value.

Return & Refund Policy

Your purchase is final and non-refundable. Subject to the other Terms and Conditions, no product or service may be returned.

Refunds will be done only through the Original Mode of Payment. Online refund is credited directly through the mode from which the customer has paid the money. Once processed by FNP, refund takes 7 to 10 business days to reflect in your account.

If any product received by you is in a damaged/defective condition, you should report the same to FNP within 48 hours of such delivery at +65 66531219 and e-mail the photographs of the same at support@fnp.sg.

No returns are allowed. However, in case if a wrong or a defective product has been sent, do let us know at the earliest. You can write to us at support@fnp.sg or call us at +65 66531219 (8 AM - 12 AM, Mon - Sun).

FNP is not responsible and does not guarantee refund for cases where flowers, plants, fruits, sweets, gift products and preserved items are delivered to incorrect addresses supplied by the sender, unsuccessful deliveries arising from the recipient not being present, decreased product quality due to incorrect delivery address or re-route requested by the sender, or product quality problems caused by improper handling by the recipient.

A full refund for cancellations is allowed if made 24 hours or more prior to the scheduled delivery date. In the event that we are unable to supply all or part of your order, we shall notify you as soon as possible and reimburse your payment.

Disclaimers, Limitations And Exclusions Of Liability

While FNP endeavours to provide the most accurate, up-to-date materials available, there may exist some inaccuracies, typographical errors, or outdated information. FNP reserves the right to refuse or cancel orders at any time, including but not limited to orders that contain incorrect prices or product descriptions.

To the fullest extent permissible by applicable law, FNP disclaim all warranties, express or implied. In no event will aggregate liability of FNP to you for any and all claims arising in connection with these terms and conditions exceed the greater of (1) SGD 100 or (2) the amounts you have paid to company in relation to the service, the products or the usage of the website in the past 1 (one) month hereunder.

Indemnity

You agree to indemnify, defend and hold harmless FNP, its affiliates, and all of their employees, agents, officers, directors and assigns from and against any and all claims, proceedings, damages, injuries, liabilities, losses, costs, and expenses relating to or arising in connection with your use of and access to the Website, your violation of any term of these Terms & Conditions, or your violation of any third party right.

Applicable Law & Jurisdiction

By accessing the Website, you agree that the laws of SINGAPORE, without regard to principles of conflict of laws, will govern these Terms and Conditions and any dispute of any sort that might arise between you and FNP or its affiliates. Any claim or dispute shall be decided exclusively by a court of competent jurisdiction located in SINGAPORE only.

Feedback and Suggestions

At FNP, we make every effort to ensure that you receive excellent products and services. If, at any time, you experience problems with an order or are not happy with our service, you can call us on +65 66531219 (8 AM - 12 AM, Mon - Sun) or write to us at support@fnp.sg.

Note: Complaints against perishable products like fresh flowers, cake etc. need to be made within 48 hours from the time of delivery. Complaints against non-perishable products need to be made within 10 days from the day of delivery. Complaints against non-delivery need to be made within 30 days from the date of delivery.